/* 
 * WeDriveSolar Service System Styles
 * Styles for service ticket system
 */

/* Variables (in addition to main styles.css and portal.css variables) */
:root {
  --ticket-status-open: #f44336;
  --ticket-status-in-progress: #ff9800;
  --ticket-status-resolved: #4caf50;
  --ticket-status-closed: #9e9e9e;
}

/* Ticket List */
.ticket-filters {
  display: flex;
  align-items: center;
  margin-bottom: var(--spacing-md);
  flex-wrap: wrap;
  gap: var(--spacing-sm);
}

.ticket-filter {
  padding: var(--spacing-xs) var(--spacing-sm);
  border-radius: var(--border-radius-sm);
  background-color: var(--white);
  border: 1px solid var(--medium-gray);
  cursor: pointer;
  transition: all var(--transition-fast);
}

.ticket-filter.active {
  background-color: var(--primary);
  color: var(--white);
  border-color: var(--primary);
}

.ticket-search {
  margin-left: auto;
  position: relative;
}

.ticket-search input {
  padding: var(--spacing-xs) var(--spacing-sm);
  padding-left: 30px;
  border-radius: var(--border-radius-sm);
  border: 1px solid var(--medium-gray);
  width: 200px;
}

.ticket-search i {
  position: absolute;
  left: 10px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--secondary-light);
}

.ticket-list {
  background-color: var(--white);
  border-radius: var(--border-radius-md);
  box-shadow: var(--shadow-sm);
  overflow: hidden;
  margin-bottom: var(--spacing-lg);
}

.ticket-list-header {
  display: flex;
  padding: var(--spacing-sm) var(--spacing-md);
  background-color: var(--light-gray);
  border-bottom: 1px solid var(--medium-gray);
  font-weight: 500;
}

.ticket-list-header-item {
  flex: 1;
}

.ticket-list-header-item.ticket-id {
  flex: 0 0 100px;
}

.ticket-list-header-item.ticket-status {
  flex: 0 0 120px;
}

.ticket-list-header-item.ticket-date {
  flex: 0 0 150px;
}

.ticket-list-header-item.ticket-actions {
  flex: 0 0 100px;
  text-align: right;
}

.ticket-item {
  display: flex;
  padding: var(--spacing-sm) var(--spacing-md);
  border-bottom: 1px solid var(--light-gray);
  align-items: center;
  transition: background-color var(--transition-fast);
}

.ticket-item:hover {
  background-color: var(--light-gray);
}

.ticket-item:last-child {
  border-bottom: none;
}

.ticket-item-content {
  flex: 1;
}

.ticket-item-id {
  flex: 0 0 100px;
  color: var(--secondary-light);
  font-size: var(--font-size-sm);
}

.ticket-item-status {
  flex: 0 0 120px;
}

.ticket-status-badge {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 12px;
  font-size: var(--font-size-xs);
  font-weight: 500;
  text-transform: uppercase;
}

.ticket-status-badge.open {
  background-color: rgba(244, 67, 54, 0.1);
  color: var(--ticket-status-open);
}

.ticket-status-badge.in-progress {
  background-color: rgba(255, 152, 0, 0.1);
  color: var(--ticket-status-in-progress);
}

.ticket-status-badge.resolved {
  background-color: rgba(76, 175, 80, 0.1);
  color: var(--ticket-status-resolved);
}

.ticket-status-badge.closed {
  background-color: rgba(158, 158, 158, 0.1);
  color: var(--ticket-status-closed);
}

.ticket-item-date {
  flex: 0 0 150px;
  color: var(--secondary-light);
  font-size: var(--font-size-sm);
}

.ticket-item-actions {
  flex: 0 0 100px;
  text-align: right;
}

.ticket-action {
  color: var(--secondary);
  margin-left: var(--spacing-sm);
  cursor: pointer;
  transition: color var(--transition-fast);
}

.ticket-action:hover {
  color: var(--primary);
}

/* Ticket Detail */
.ticket-detail {
  background-color: var(--white);
  border-radius: var(--border-radius-md);
  box-shadow: var(--shadow-sm);
  overflow: hidden;
  margin-bottom: var(--spacing-lg);
}

.ticket-detail-header {
  padding: var(--spacing-md);
  border-bottom: 1px solid var(--light-gray);
}

.ticket-detail-title {
  font-size: var(--font-size-lg);
  margin-bottom: var(--spacing-xs);
}

.ticket-detail-meta {
  display: flex;
  flex-wrap: wrap;
  gap: var(--spacing-md);
  margin-bottom: var(--spacing-sm);
}

.ticket-detail-meta-item {
  display: flex;
  align-items: center;
}

.ticket-detail-meta-label {
  color: var(--secondary-light);
  margin-right: var(--spacing-xs);
}

.ticket-detail-meta-value {
  font-weight: 500;
}

.ticket-detail-description {
  padding: var(--spacing-md);
  border-bottom: 1px solid var(--light-gray);
}

.ticket-detail-section-title {
  font-size: var(--font-size-md);
  margin-bottom: var(--spacing-sm);
}

.ticket-detail-product {
  padding: var(--spacing-md);
  border-bottom: 1px solid var(--light-gray);
  display: flex;
}

.ticket-detail-product-image {
  width: 100px;
  height: 100px;
  background-color: var(--light-gray);
  display: flex;
  align-items: center;
  justify-content: center;
  margin-right: var(--spacing-md);
  border-radius: var(--border-radius-sm);
}

.ticket-detail-product-image img {
  max-width: 80%;
  max-height: 80%;
}

.ticket-detail-product-info {
  flex: 1;
}

.ticket-detail-product-title {
  font-weight: 500;
  margin-bottom: var(--spacing-xs);
}

.ticket-detail-product-meta {
  margin-bottom: var(--spacing-sm);
}

.ticket-detail-product-meta-item {
  display: flex;
  margin-bottom: var(--spacing-xs);
}

.ticket-detail-product-meta-label {
  width: 120px;
  color: var(--secondary-light);
}

.ticket-detail-actions {
  padding: var(--spacing-md);
  display: flex;
  justify-content: flex-end;
  gap: var(--spacing-sm);
}

/* Ticket Messages */
.ticket-messages {
  margin-bottom: var(--spacing-lg);
}

.ticket-message {
  display: flex;
  margin-bottom: var(--spacing-md);
}

.ticket-message-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background-color: var(--light-gray);
  display: flex;
  align-items: center;
  justify-content: center;
  margin-right: var(--spacing-md);
  flex-shrink: 0;
}

.ticket-message-avatar.customer {
  background-color: rgba(var(--primary-rgb), 0.1);
  color: var(--primary);
}

.ticket-message-avatar.support {
  background-color: rgba(var(--secondary-rgb), 0.1);
  color: var(--secondary);
}

.ticket-message-avatar.system {
  background-color: rgba(var(--info-rgb), 0.1);
  color: var(--info);
}

.ticket-message-content {
  flex: 1;
}

.ticket-message-header {
  display: flex;
  align-items: center;
  margin-bottom: var(--spacing-xs);
}

.ticket-message-name {
  font-weight: 500;
  margin-right: var(--spacing-sm);
}

.ticket-message-time {
  color: var(--secondary-light);
  font-size: var(--font-size-sm);
}

.ticket-message-body {
  background-color: var(--white);
  border-radius: var(--border-radius-md);
  padding: var(--spacing-md);
  box-shadow: var(--shadow-sm);
}

.ticket-message-attachments {
  margin-top: var(--spacing-sm);
}

.ticket-message-attachment {
  display: inline-flex;
  align-items: center;
  background-color: var(--light-gray);
  border-radius: var(--border-radius-sm);
  padding: var(--spacing-xs) var(--spacing-sm);
  margin-right: var(--spacing-xs);
  margin-bottom: var(--spacing-xs);
  font-size: var(--font-size-sm);
}

.ticket-message-attachment i {
  margin-right: var(--spacing-xs);
}

/* Reply Form */
.ticket-reply-form {
  background-color: var(--white);
  border-radius: var(--border-radius-md);
  box-shadow: var(--shadow-sm);
  padding: var(--spacing-md);
  margin-bottom: var(--spacing-lg);
}

.ticket-reply-form-title {
  font-size: var(--font-size-md);
  margin-bottom: var(--spacing-md);
}

.ticket-reply-textarea {
  width: 100%;
  min-height: 120px;
  padding: var(--spacing-sm);
  border: 1px solid var(--medium-gray);
  border-radius: var(--border-radius-sm);
  margin-bottom: var(--spacing-md);
  resize: vertical;
}

.ticket-reply-actions {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.ticket-reply-attachments {
  display: flex;
  align-items: center;
}

.ticket-reply-attachment-button {
  display: flex;
  align-items: center;
  color: var(--secondary);
  cursor: pointer;
  margin-right: var(--spacing-md);
}

.ticket-reply-attachment-button i {
  margin-right: var(--spacing-xs);
}

.ticket-reply-attachment-list {
  display: flex;
  flex-wrap: wrap;
  gap: var(--spacing-xs);
}

.ticket-reply-attachment {
  display: flex;
  align-items: center;
  background-color: var(--light-gray);
  border-radius: var(--border-radius-sm);
  padding: 2px 8px;
  font-size: var(--font-size-xs);
}

.ticket-reply-attachment i {
  margin-right: var(--spacing-xs);
}

.ticket-reply-attachment-remove {
  margin-left: var(--spacing-xs);
  cursor: pointer;
  color: var(--secondary-light);
}

.ticket-reply-attachment-remove:hover {
  color: var(--danger);
}

/* Create Ticket Form */
.create-ticket-form {
  background-color: var(--white);
  border-radius: var(--border-radius-md);
  box-shadow: var(--shadow-sm);
  padding: var(--spacing-lg);
  margin-bottom: var(--spacing-lg);
}

.create-ticket-title {
  margin-top: 0;
  margin-bottom: var(--spacing-md);
}

.create-ticket-description {
  margin-bottom: var(--spacing-lg);
  color: var(--secondary-light);
}

.create-ticket-form-group {
  margin-bottom: var(--spacing-md);
}

.create-ticket-form-label {
  display: block;
  margin-bottom: var(--spacing-xs);
  font-weight: 500;
}

.create-ticket-form-input,
.create-ticket-form-textarea,
.create-ticket-form-select {
  width: 100%;
  padding: 0.75rem;
  border: 1px solid var(--medium-gray);
  border-radius: var(--border-radius-sm);
  font-family: var(--font-primary);
  font-size: var(--font-size-base);
}

.create-ticket-form-textarea {
  min-height: 150px;
  resize: vertical;
}

.create-ticket-form-actions {
  display: flex;
  justify-content: flex-end;
  margin-top: var(--spacing-lg);
}

.create-ticket-form-actions .btn {
  margin-left: var(--spacing-sm);
}

/* Responsive */
@media (max-width: 768px) {
  .ticket-list-header {
    display: none;
  }
  
  .ticket-item {
    flex-direction: column;
    align-items: flex-start;
    padding: var(--spacing-md);
  }
  
  .ticket-item-id,
  .ticket-item-status,
  .ticket-item-date,
  .ticket-item-content {
    flex: 1 1 100%;
    margin-bottom: var(--spacing-xs);
  }
  
  .ticket-item-actions {
    flex: 1 1 100%;
    text-align: left;
    margin-top: var(--spacing-xs);
  }
  
  .ticket-action {
    margin-left: 0;
    margin-right: var(--spacing-sm);
  }
  
  .ticket-detail-meta {
    flex-direction: column;
    gap: var(--spacing-xs);
  }
  
  .ticket-detail-product {
    flex-direction: column;
  }
  
  .ticket-detail-product-image {
    margin-bottom: var(--spacing-md);
    margin-right: 0;
  }
}