Support Center

1. Check that the charging station is properly connected to power.
2. Verify that the circuit breaker hasn't tripped.
3. Ensure the emergency stop button (if equipped) is not engaged.
4. Check for any visible damage to the power cable.
5. If the station has a display, look for error codes that might indicate the issue.
6. Try resetting the charging station by disconnecting power for 30 seconds, then reconnecting.

If these steps don't resolve the issue, please create a support ticket for further assistance.

1. Check that the charging cable is securely connected to both the vehicle and the charging station.
2. Verify that the charging station is powered on and operational (green status light).
3. Ensure your vehicle is set to accept charging (check vehicle settings).
4. Try using a different charging cable if available.
5. Check if charging is scheduled for a later time in either the vehicle or the WeDriveSolar app.
6. Restart the charging process by disconnecting and reconnecting the cable.

If these steps don't resolve the issue, please create a support ticket for further assistance.

1. Ensure your smartphone has an active internet connection.
2. Verify that the charging station is powered on and connected to the internet.
3. Check that you're using the latest version of the WeDriveSolar app.
4. Try logging out of the app and logging back in.
5. Restart your smartphone and try connecting again.
6. If your charging station uses Wi-Fi, verify that it's connected to your network.

If these steps don't resolve the issue, please create a support ticket for further assistance.

1. Verify that your vehicle supports bidirectional charging.
2. Check that VtG functionality is enabled in the WeDriveSolar app settings.
3. Ensure your utility provider has approved your system for bidirectional power flow.
4. Verify that the minimum battery level setting isn't preventing discharge.
5. Check for any firmware updates for your charging station.
6. Ensure your vehicle's settings allow for power export (varies by manufacturer).

If these steps don't resolve the issue, please create a support ticket for further assistance.

Common error codes and their meanings:

• E01: Communication error - Check internet connection and restart the station.
• E02: Overcurrent protection - Disconnect vehicle and try again after 5 minutes.
• E03: Ground fault detected - Inspect charging cable for damage.
• E04: Temperature too high - Allow station to cool down.
• E05: Authentication failed - Check user credentials in app.
• E06: Voltage out of range - Contact support, may indicate grid issues.

For a complete list of error codes, please refer to your product manual or download it here.

If you continue to see error codes, please create a support ticket for further assistance.